Revl Terms and Conditions
Revl Terms and Conditions
TERMS OF SUPPLY
1. THESE TERMS
1.1 Introduction & What these terms cover
These are the terms and conditions on which we supply goods to you. We will only supply to people of legal drinking age and reserve the right to cancel your order and refund you if we discover this is not the case. The company will not supply alcohol to any person until it has been verified that the person is over 18 years of age. Please read these terms carefully. They set out a number of circumstances where you have specific remedies only if you are not happy with your order.
Please note that these terms are only applicable where you are buying products as consumer. If you are buying through this site for business purposes, then the terms set out on the My Molson Coors site apply.
1.2 Why you should read them
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are
We are Molson Coors Brewing Company (UK) Limited a company registered in England and Wales. Our company registration number is 26018 and our registered office is at 137 High Street, Burton-On-Trent, England, DE14 1JZ. Our registered VAT number is GB 443 0004 11. Throughout these terms, we will refer to ourselves as ‘REVL’.
2.2 How to contact us
You can contact us by email at email@example.com, or in writing to REVL, Unit 1, Clarke Industrial Estate, Burton upon Trent, DE14 1QT
2.3 How we may contact you
If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us when submitting your order. If necessary, we can use any of the other details you have provided to us to communicate with you also.
2.4 “Writing” includes emails
When we use the words “writing” or “written” in these terms, this includes emails.
2.5 “Use of “product(s)” and “good(s)”
The use of “product(s)” and “good(s)” will be used interchangeably throughout these terms and conditions and will have the same meaning.
3. ORDER PLACEMENT
3.1 By placing an order at www.revl.co.uk, you are offering to purchase goods from us subject to these terms and conditions. All orders placed are subject to availability, confirmation of the order price, and acceptance of your order in accordance with paragraph 4.1.
In order to contract with REVL, you must be of legal drinking age and possess a valid credit or debit card issued by a bank accepted by us (please see clause 9.3). REVL reserves the right to close your REVL account and retains the right to refuse any request made by you for whatever reason. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card and that there are sufficient funds to cover the cost of the products ordered. All prices advertised on the website are subject to change at any time.
3.2 The REVL website is www.revl.co.uk. If you wish to purchase Three Fold hard seltzer products from us, you will be transferred from www.threefoldseltz.co.uk to the REVL website to place your order. Unless otherwise stated, any reference to “website” in these terms and conditions, shall mean ‘www.revl.co.uk’ and ‘www.threefoldseltz.co.uk’.
4. OUR CONTRACT WITH YOU
4.1 How we will accept your order
Once you place an order, our acceptance of your order will take place when your payment has been approved by us and we have debited your credit or debit card. You will receive a further email confirming that we have accepted your order, at which point a contract will come into existence between you and us.
4.2 If we cannot accept your order
If we are unable to accept your order, we will inform you of by contacting you using the details you provided (which may therefore be, for example, by email or telephone) and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
4.3 Errors to the description or prices of the products
Whilst we try to ensure that details, descriptions and prices which appear on the website are accurate, errors may still occur. If we discover an error in the price or description of the product which you have ordered, we will endeavour to inform you as soon as is practically possible and give you the option of reconfirming your order at the correct price/description or cancelling it. Please note that this may be after we have communicated acceptance of your order. If you have already paid for the products and decide to cancel your order, you will receive a full refund.
We reserve the right to correct any errors or inaccuracies and to change or update any information at any given time without prior notice. We reserve the right to refuse to fulfil any orders, placed based on information on the website that may contain errors or inaccuracies, including but not limited to pricing, delivery costs, payment terms or return policies.
4.4 Your order number
We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
4.5 Changes to your order are not possible
Due to the nature of the service REVL provides, we are unable to make any changes to your order after it has been placed. Please ensure that you are satisfied with your choices before formally placing an order with us. This does not affect your other rights to cancel or return goods as described elsewhere in these terms.
4.6 Our rights to make changes to your order
We may change the product(s) available on our website:
a) to reflect changes in relevant laws and regulatory requirements; and
b) to implement minor technical adjustments and improvements.
These changes will not affect your use of the product(s). If a change is made for any other reason that was not notified to you at the time we accepted your order, we will contact you to let you know, and you may cancel your order and request a refund.
4.7 We only sell to the UK
Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from or deliver to addresses outside the UK.
5. PROVIDING THE PRODUCTS
5.1 When we will provide the products
Our delivery promise
Our standard offer is Express 24 from Parcelforce which means if you order before 12 noon, delivery will be before close of business next working day (plus Saturdays, if you order on a Friday) for England, Wales and parts of Scotland ex. Highlands and Islands this is called Zone 1.
In simple terms…
If orders are received Monday-Friday before 12:00 noon, your package will be dispatched on the same day, for next day delivery.
If you place an order on Friday after 12:00 noon but before 4.30pm, you will receive it no later than Monday. You may be lucky enough to receive it on Saturday but Parcelforce will notify you in any event of the day of delivery.
Orders received on weekends or public holidays will be processed and shipped on the next working day (for example, if you place an order at any time on a Saturday then we will process it on Monday and it will be delivered on Tuesday).
For Zone 2 & 3 deliveries typically delivery to Northern Ireland, Highlands and islands and some other UK hard to reach areas, see Parcelforce's postcode exceptions here
Please bear in mind that, during these difficult times with Covid-19, our delivery service may be impacted for reasons beyond our control.
Orders will be sent via courier. You will receive an email directly from the courier or REVL to inform you of when delivery will take place. Delivery will be made to the address specified by you when you placed your order.
In all cases we will inform you by email when the goods have been dispatched.
Parcels will only be left by the courier if there is a person at the delivery address over the age of 18 to take delivery. It is your responsibility to ensure that someone who can take delivery is available to do so when the courier tries to deliver.
5.2 Delivery costs
Unless otherwise stated:
(a) the price of Three Fold products will be inclusive of delivery costs; and
(b) the price of all other products detailed and available for consumer purchase will be excluding the cost of delivery.
Delivery costs will be set out before you place your order. Please note that delivery to some locations may be higher than others.
5.3 We are not responsible for delays outside our control
Dispatch times may vary according to availability and any guarantees made as to delivery times are subject to any postal delays or delays outside of our control, for which we will not be held responsible for.
If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. If there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
5.4 If you are not at home when the product is delivered
If no-one is available at your address to take delivery, our courier will leave you a note informing you of how to rearrange delivery or collect the goods from a local Post Office branch. We cannot leave your order at a safe place on your property as it may contain alcohol. You may however nominate in advance a neighbour to take delivery of your order, provided that they are over 18 years of age.
5.5 If you do not re-arrange delivery
If after a failed delivery to you, you do not re-arrange delivery or collect from a local Post Office branch, we will contact you for further instructions and may charge you for any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery, we may end the contract and refund you, less the costs and expenses which have been incurred in trying to deliver your order.
5.6 If we deliver goods late
If you have not received your order 24 (twenty-four) hours after the latest possible delivery time as set out above, please contact our REVL Shop team at firstname.lastname@example.org.
5.7 Ending the contract for late delivery
If you choose to treat the contract as at an end for late delivery, you can cancel your order for any of the goods or reject goods that have been delivered. After that we will refund any sums you have paid to us for the cancelled goods. If the goods have been delivered to you, you must either post them back to us by recorded delivery ensuring that the goods are properly packed and returned in the same condition as sold.
In these circumstances, we will pay the costs of postage or collection. Please contact customer services by email at email@example.com for a returns label. We will not accept responsibility for goods that are lost, stolen or damaged during the return to us and will only issue a refund for goods returned in its original and unused condition.
5.8 When you become responsible for the goods
The goods will be your responsibility from the time the courier delivers the goods to the address you gave us.
5.9 When you own goods
You own the goods once we have received payment in full.
5.10 What will happen if you do not give required information to us
We will need certain information from you so that we can supply the goods to you, for example, name, delivery address and contact details/email address. This will have been entered when you purchased the products on our website. If you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the goods late, to the wrong person or address, or not supplying any part of your order if this is caused by you providing us with incorrect information.
5.11 Reasons we may suspend the supply of products to you
We may have to suspend the supply of a product to:
a) deal with technical problems or make minor technical changes; and/or
b) update the product to reflect changes in relevant laws and regulatory requirements.
5.12 Your rights if we suspend the supply of products
We will contact you in advance to tell you if we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product for longer than 1 (one) month we will automatically cancel your order, ending your contract with us and refund any sums you have paid in advance. Please note we will assume that you are fine with us cancelling your order in these circumstances if we cannot get a hold of you, or you do not respond to us despite our attempts.
6. YOUR RIGHTS TO END THE CONTRACT
6.1 Ending your contract with us
Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract. You can end your contract due to any of the following:
a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back);
b) If you want to end the contract because of something we have done or have told you we are going to do, pursuant to clause 6.2;
c) If you have just changed your mind about the product you may be able to get a refund if you return the products within the cooling off period as defined at clause 6.3, but this may be subject to deductions and you will have to pay the costs of return of any goods;
d) In all other cases i.e. if we are not at fault and there is no right to change your mind, pursuant to clause 6.5 below.
6.2 Ending the contract because of something we have done or are going to do
If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided.
The reasons are:
We have told you about an upcoming change to the product or these terms which you do not agree to;
We have told you about an error in the price or description of the product you have ordered, and you do not wish to proceed;
There is a risk that supply of the products may be significantly delayed because of events outside our control;
We have suspended supply of the products, or notify you we are going to suspend them for a period of more than 1 (one) month; or
You have a legal right to end the contract because of something we have done wrong (including because we have delivered late).
6.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013)
If goods are to be returned to REVL because you have changed your mind about your order, they must be returned in their original packaging and within 14 (fourteen) days of receipt of your order.
6.4 When you don’t have the right to change your mind
You do not have a right to change your mind in respect of:
a) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them, or they have otherwise become compromised whilst in your possession;
b) any products which become mixed inseparably with other items after their delivery; and
c) any order where the purchase value is less than £42.
6.5 Ending the contract where we are not at fault and there is no right to change your mind
Please see our returns policy set out at clause 8.2.
7. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
7.1 Tell us you want to end the contract
To end the contract with us, please contact customer services at firstname.lastname@example.org. Please provide your name, home address, details of the order including details of the payment method used and, where available, your phone number and email address. Alternatively, fill out the form available at www.revl.co.uk/pages/faqsand return it to us. Please take into consideration the time limits set out at clause 6.3 and your obligation to return them as set out in clause 7.2 below.
7.2 Returning products after ending the contract
If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. Goods must be returned in its original condition for a full refund. All items must be sent back by recorded delivery to us at REVL, Unit 1, Clarke Industrial Estate, Burton upon Trent, DE14 1QT. Please contact customer services at email@example.com to arrange the return. If you are exercising your right to change your mind you must dispatch the goods within the time limits set out at clause 6.3. We will not accept responsibility for goods that are lost or damaged during the return.
7.3 When we will pay the costs of return
We will pay the costs of return:
a) if the products are faulty or misdescribed; or
b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are exercising your right to change your mind), unless otherwise stated, you must pay the costs of return.
7.4 How we will refund you
We will refund you the price you paid for the products, by the method you used for payment. However, we may make deductions from the price. Please note that, unless otherwise stated, there is £6.60 surcharge for returns where we collect from you, and when it’s a Post Office Return it’s a £2.00 surcharge.
7.5 When your refund will be made
Your refund will be made within 14 (fourteen) days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
8. IF THERE IS A PROBLEM WITH THE PRODUCT
8.1 How to tell us about problems
If you have any questions or complaints about the product, please contact the customer service team at firstname.lastname@example.org or write to REVL, Unit 1, Clarke Industrial Estate, Burton upon Trent, DE14 1QT.
8.2 Your obligation to return rejected products
If directed to do so, you must return any goods you reject to us. Please email us at email@example.com quote your name and order reference. We will direct you to a web page to arrange the returns process.
As described elsewhere, where the goods are faulty or we have delivered more than 24 (twenty-four) hours after the time periods described in clause 5.2, we will pay the costs of return. On the other hand, if you have simply decided to cancel, you must return the goods to us at your own expense. Please note that, unless otherwise stated, there is £6.60 surcharge for returns where we collect from you, and when it’s a Post Office Return it’s a £2.00 surcharge. You must ensure that the goods are packaged adequately to protect against damage, and are returned in either the original packaging, or in replacement packaging which is identical to the type and quality used to deliver the good to you. The returned item(s) are your responsibility until they reach us. Please return goods to REVL, Unit 1, Clarke Industrial Estate, Burton upon Trent, DE14 1QT.
9. PRICE AND PAYMENT
9.1 Where to find the price for the product
The price of the product will be the price indicated on the website when you placed your order, some of our product prices may not include VAT. We use our best efforts to ensure that the price of the product advised to you is correct. However, please see clause 4.3 if the price is incorrect.
9.2 We will pass on changes in the rate of VAT
If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect. We reserve the right to adjust prices on the website reflecting any change in VAT.
9.3 When and how you must pay
You must pay for the products when you submit your order on the website. Your debit or credit card will be charged at the point of order. We accept payment with:
9.4 What to do if you think you have been charged incorrectly
If you think you have been charged incorrectly, please contact us promptly to let us know.
10. DISCOUNT CODES
10.1 Use of the discount code
From time to time, we may provide discount codes which may apply to any, or certain specified purchases. If you retrieve a discount code from us the code will be subject to specific terms and conditions specified at the time the code is issued in addition to those mentioned in these terms and conditions.
10.2 Retrieving a discount code
There are two ways of receiving a discount code:
a) We may send one to you via details that you have given through the website; or
b) You can retrieve a code when visiting our shop and/or via social media channels.
The discount codes are non-transferable unless they explicitly say otherwise and cannot be exchanged for cash. If you receive a Revl discount code, it can only be used by yourself on your own REVL account or in store for the purpose for which it was issued. If you receive a Three Fold discount code, it can only be used by yourself for the purpose for which it was issued. You must keep it confidential and only use it for making your own orders. If we believe that at the point of purchase you are abusing the use of the discount code in any way, we reserve the right to cancel your discount code or suspend and/or close your account or order without prior notice. We reserve the right to amend discount code terms and conditions.
c) Revl discount codes can only be applied to shopping on the Revl website. Three Fold discount codes can only be applied to Three Fold products.
10.3 Responsibility of the discount code
REVL cannot accept responsibility once we have given you the discount code and we are not obliged to provide you with a replacement if it gets lost. REVL reserves the rights to amend these terms and conditions and/or discontinue the discount code at any time. Your statutory rights are not affected. If a discount code is offered and cannot run properly due to fraud, tampering, technical errors or anything else beyond our control which affects the running, administration, security or fairness of the code, we reserve the right to cancel or suspend the discount code.
11. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
11.1 We are responsible to you for foreseeable loss and damage caused by us
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
11.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so
This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987.
Otherwise, REVL’s aggregate liability to you will be limited to 200% (two hundred percent) of your order value.
11.3 We are not liable for business losses
We only supply the products for private use. Any sales which are made for business purposes are governed by the terms and conditions on the My Molson Coors site.
12. HOW WE MAY USE YOUR PERSONAL INFORMATION
12.1 How we will use your personal information
a) to supply the products to you;
b) to process your payment for the products; and
c) if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
We will only give your personal information to third parties where the law either requires or allows us to do so.
12.2 REVL and the companies within the Molson Coors group are responsible for your personal information.
13. OTHER IMPORTANT TERMS
13.1 We may transfer this agreement to someone else
We may transfer our rights and obligations under these terms to another organisation with your agreement.
13.2 Nobody else has any rights under this contract
This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
13.3 If a court finds part of this contract illegal, the rest will continue in force
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
13.4 Which laws apply to this contract and where you may bring legal proceedings
These terms are governed by English law and you can bring legal proceedings in respect of the products in your local court.
13.5 If you have a dispute we cannot resolve
You may be able to raise your dispute through the Online Dispute Resolution system here.